1
Overview
At Drivora, we strive to ensure every booking meets your expectations. This policy explains our refund and cancellation process in a fair and transparent manner.
2
Eligible Refunds
You are eligible for a full refund in the following situations:
- Driver did not show up for a confirmed booking
- Booking cancelled by Drivora due to driver unavailability
- Duplicate payment charged for the same booking
- Technical errors resulting in incorrect charges
3
Cancellation by Customer
More than 2 hours before bookingFull refund
Within 2 hours of booking50% refund
No-show / last-minute (under 30 min)No refund
4
Monthly & Weekly Packages
For weekly and monthly driver packages, refunds are prorated based on days unused at the time of cancellation, minus a processing fee of ₹200.
5
How to Request a Refund
To request a refund, contact our support team within 48 hours of the booking date via:
- Email: support@drivora.co.in
- In-app: My Bookings → Select Booking → Request Refund
6
Processing Time
Approved refunds are processed within 5–7 business days and credited back to your original payment method. UPI and wallet refunds may reflect sooner.
7
Non-Refundable Items
Toll charges, parking fees, and convenience fees paid during a completed trip are non-refundable.